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Frequently Asked Questions


Summary of ordering at Japan Video World:


  1. All DVD movies are $5 and can be played back in nearly any country (region free).
  2. You can order safely online using your credit card with our secure shopping cart.
  3. All transaction details are safe and secured using strong 256-bit encryption.
  4. You can verify this by checking for the lock icon in your browser's address bar.
  5. Absolutely no credit card details or personal info is ever stored on our server.
  6. Bulk discounts are available when you buy 15 or more. See our price chart.
  7. Japan Video World has been located in Portage, Michigan USA since 2002.
  8. We ship safely to customers worldwide in plain discreet packaging.
  9. Discreet billing, shipping and packaging. Charges won't display Japansm.com
  10. Packages do not display "Japansm.com" or "Japan Video World", just 3 initials.
  11. Free USA shipping when you buy 10+ items (or spend $49.95+)
  12. All titles come with a guarantee. Usually no need for a return if you have a problem.
  13. We do not share your personal information with anyone EVER!


Email us: sales@japansm.com or view our Contact Us page.

You can also read our About Us page.




Click back button to return to this menu.

You can also just scroll down to see all the answers.


How do I order?

How securely is my package sent? Will anyone know what i'm ordering?

Can I get a large order discount?

What forms of payment do you accept?

Will my DVD Player play your discs?

How much is shipping?

Do you ship to my country? (we ship to most countries)

Can I send a mail order payment?

Is there a faster way to order?

Where are you located?

How do I contact you?

About Japan Video World





I haven't received my DVDs yet.

What format do your DVDs come in? Will they play in my country?

Are your DVDs censored? Do you carry uncensored titles?

I have a defective disc I think. What should I do?

What is your refund and return policy?




Shipping Prices



Free shipping on 10 or more items (or $49.95)


1st Class: $4 - Delivery in 3-5 days after shipping.

Priority Mail: $7 - Delivery in 2-3 days after shipping.



International (Outside USA)

Air Mail: $14.00 flat rate - VERY discounted for large orders!

Arrives in about 1 week after shipping.




How do I order?


1. Click "BUY" for any DVD you want.

This is located on the bottom of each listing.

It's OK to close any new shopping cart windows! The contents will be saved as long as the browser is not closed.

You can add as many titles to the cart you need.


2. Once you have everything in your cart just click "VIEW CART" at the top of any page and then "Check Out".

If you are having problems, we will help you!

If the cart buttons temporarily don't work you can click "refresh" or "reload" in your browser.

This sometimes happens in Firefox (only).



Can I get a large order discount?


Yes you can!

We drop the price per disc automatically at the following quantity levels below:


15 or more: $4.00 each.

20 or more: $3.50 each

25 or more: $3.20 each

30 or more: $3.00 each

50 or more: $2.50 each



Example discounts:

10 DVDs for $50

15 DVDs for $60

20 DVDs for $70

30 DVDs for $90

50 DVDs for $125

Order any quantity in between and you still still get the reduced prices.

We can also provide a "bulk discount" link for any quantity you need.

Want to save time ordering? You can order using only catalog numbers with the instructions here.

It allows you to stop clicking "add to cart" dozens of times and keep your selections in a text file.

You would then send us your list in the "comments" field of the order form.

It's good for people who like to take their time browsing and need to take several days for their selections.


How to buy in bulk using catalog numbers:


You can find detailed instructions here.

It allows you to:

1) Keep a list of catalog numbers in a text file.

2) Order using one package deal link for any quantity.

3) Copy and paste those numbers at checkout comments field.



Discreet billing and packaging

We have very discreet shipping & billing and we take your privacy very seriously.

We ship in a plain bubble mailer or Priority Mail envelope that's well secured.

Packaging will not display "Japan Video World" or "Japansm.com"

The return address will show our initials with no indication of what's inside.

No pornographic cases or cover artwork. No receipt with titles will be sent.

Customs forms will make no references to adult material.


We do not share your information with anyone.

We do not have an email Newsletter. If we ever contact you about an order it's by email ONLY.

You will NEVER receive a call from us!

Your credit card info is safe and and the order is submitted securely with encryption and not stored on our servers.

You can also read our full privacy policy.


Payment Methods Accepted



You can use your credit card safely online with our secure shopping cart.

We can accept Visa, Mastercard and Discover.

All transaction details transmitted securely using 256-bit encryption.





We can also accept Checks and Money Orders in the mail.

Just enter your mailing address and the catalog numbers on a piece of paper.

You can also add items to your cart and print the form.

Contact us for a mailing address (click bold link)




All discs are sent in DVD format and are REGION FREE! This means they can be played back in most countries.

We do not send covers or boxes for security reasons.



Due to Japanese law, all movies are censored. There is a very thin digital blurring over the female and male genitalia and nothing else. This does not take away from the enjoyment of these types of movies at all to be honest. If it did otherwise, I wouldn't be selling them!

We do not carry uncensored titles.



Guarantee, Refund and Return Policy


We guarantee all DVDs to play perfectly.

Have a problem with a DVD?

There is usually no need to send anything back.


If you think you have a defective disc, please contact us. We will take care of it.

We care about video quality! If you are not satisfied with it we will give you an alternative title or replacement.

Limitations might apply.


Due to the time it takes to process an order, we cannot offer refunds once an order is shipped (only a store credit).

If you need to cancel an order due to a mistake, please contact us within an hour of placing it for a full refund.

If you are not happy with your order please let us know and we will make it right!


I haven't received my DVDs.


If it's been two weeks and you haven't received your DVDs, PLEASE email us. We respond to each and every email within 2 days. Sometimes it's possible that the message will be marked as spam and sent to another folder due to automatic filters. We do check our spam folder, but it's still possible we might miss an email. If you do not receive a response, please try again, even if it takes three tries. In most cases we will try to resend a package or offer a refund.

Our backup email is jvwsales@gmail.com





All DVDs are region free and viewable in most all countries!

This means they do not have region coding.

Most titles in Japan are region 2 (but not ours).




18 U.S.C 2257 Record-Keeping Compliance Statement (Age Statement)

In compliance with Title 18 of U.S. Code 2257, all actresses featured in the movies on this site were at least 18 years of age at the time of filming. All titles offered on this site were published in Japan by prominent studios such as Idea Pocket, K-Tribe, SOD etc. The stickers below are standard authentication materials used by Japanese AV studios as proof that there are absolutely no performers below the age of 18. These stickers accompany all adult videos released in Japan.


18 U.S.C 2257 Record-Keeping Compliance Statement



About Us - Contact Us

Japan Video World is located in Portage, Michigan.

We are right next door to Chicago, Detroit, Kalamazoo and Canada.

We have been shipping Adult DVDs from Japan since 2002.

We started out by selling ONLY VHS tapes of Japanese Bukkake movies!

Now we provide movies in many different genres.

You can contact us by email, phone or even twitter.

Feel free to contact us about anything.

Feedback, suggestions and constructive criticism is always welcome!  

If there anything we could do better? We want to know.


Japan Video World

6151 Village Green #12

Portage, Michigan 49024 USA

Phone: 1-269-324-2598

Email: sales@japansm.com

Backup Email: jvwsales@gmail.com

Add us on Twitter: @JapanVideoWorld


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