Frequently Asked Questions

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Japan Video World

 

  • We are a USA based seller of Japanese Adult DVDs that has been online since 2002.
  • 100% discreet packaging and billing (3 initials for return address name).
  • DVDs are playable worldwide (region free).
  • We care about video and audio quality (Not happy with it? We’ll replace it.)
  • Every DVD guaranteed to play perfectly.
  • No credit card details are EVER stored on our web server.
  • No account is ever required to order.
  • Flat rate shipping: $8 USA, $20 International.
  • Email us: [email protected]

 

How do I buy from you?

Click “Add to Cart ” for any DVDs you want.

This is located at the bottom of each listing.

The contents of your cart will be saved as long as the browser is not closed.

When done, click the basket icon at the top right of any page and check-out.

An account is NOT required to order.

An account allows you to automatically fill in your address at check-out and view past purchases.

 

What forms of payment do you accept?

You can use your credit card safely online with our secure shopping cart.

Your transaction is submitted securely using the strong possible encryption.

We accept Visa, Mastercard and Discover.

We do NOT store any of your credit card transaction details on our server.

We can also accept payments by mail using Money Orders or Check.

If sending in a payment by mail please contact us first if it’s your first order.

 

 

MAIL ORDERS ALSO ACCEPTED!

We can also accept Checks or Money Orders in the mail.

Just enter your mailing address and the catalog numbers on a piece of paper.

Contact us for a mailing address and further instructions.

 

 

 

Steps we take to protect your personal information (including credit card data):

SSL Certification Logo - Secure Connection Positive SSL Security Logo

1) All information is sent using the strongest possible 256-bit encryption (scrambled so it’s not readable by anyone).

2) Our shopping cart is constantly updated to provide the latest security features.

3) We require current browsers to assure a secure and safe ordering process.

4) We regularly monitor our security and score an A or A+ at SSL Labs.

5) We don’t sell or share your information with anyone for marketing purposes.

6) Your credit card data is not stored on our web server.

7) Your browsing activity on this website is secured using encryption (https).

8) You can verify our security by checking for the lock icon in your browser.

 

 

What format do your DVDs come in? Will they play in my country?

All movies are in NTSC region free format and are playable worldwide.

All titles are shipped in paper sleeves for privacy and to keep our prices low.

 

 

Do you have a guarantee?

All DVDs are guaranteed to be free from defects.

We replace defects with the same title.

Not happy with the video or audio quality? We’ll replace it.

Our defect rate is so low that we generally don’t require a return.

 

What is your refund and return policy?

We do not provide refunds, only exchanges on defective items.

Generally, our defective disc rate is so low that we usually do not require a return.

 

 

How much is shipping?

Shipping is a flat rate of $8.00 for any size order.

Delivery in 2-5 days after shipping.

Outside USA: $20 flat rate for Air mail.

Arrives in about 1 week after shipping.

 

 

Do you ship to my country?

We ship to nearly any country that allows adult DVDs.

 

Do you provide discreet shipping? I don’t want people to know I ordered adult items!

Privacy Policy – 100% discreet shipping.

We have very discreet shipping & billing and we take your privacy very seriously.

We ship in a plain bubble mailer or Priority Mail envelope that’s well secured.

The return address will show our initials with no indication of the contents inside.

No pornographic cases or cover artwork. No receipt with titles will be sent.

Even if the package was opened, no one would have any idea what they were unless played.

Customs forms will make no references to adult material.

 

We do not share your information with anyone. We do not have an email Newsletter. If we ever contact you about an order it’s by email ONLY.

You will NEVER receive a call from us!

 

Your credit card info is safe and and the order is submitted securely with encryption and not stored on our servers.

 

How do I contact you? Where are you located?

Please visit our Contact Us page for full details.

We are located in Otsego, Michigan (Southwest Michigan).

Right next door to Kalamazoo and very close to Chicago, Detroit and Canada.

 

Our mailing address:

 

Japan Video World 

1362 EAST M-89 LOT 106

Otsego, MI 49078

 

Please contact us before sending any payments or letters to this address if you’re a new customer.

Note: We are not a retail store and are an online only business.

Phone: 1-269-694-1154

Email: [email protected]

Backup email: [email protected]

 

I haven’t received my DVDs yet or there is a problem.

Please email us and be sure to include your first and last name.

If you think you have a defective disc, please tell us the catalog number.

 

How much is shipping?

USA

$8 flat rate for an order of any size. Arrives in 2-5 days after shipping.

$20 for International. Arrives in about a week after shipping.

 

Are your DVDs censored?

Due to Japanese law, all movies are censored. There is a very thin digital blurring over the female and male genitalia and nothing else.

This does not take away from the enjoyment of these types of movies at all. If it did otherwise, I wouldn’t be selling them!

 

Can my DVD player play your discs?

 

All DVDs are region free and viewable in most all countries!

This means they do not have region coding.

Most titles in Japan are region 2 (but not ours).

 

What format do your DVDs come in? Will they play in my country?

 

All discs are sent in DVD format and are REGION FREE! This means they can be played back in most countries.

We have not had any reports of incompatibilities in over 10 years.

Our discs are in NTSC (USA) format and should play nearly anywhere.

Many Televisions in Europe are in PAL format and should play this format just fine.

We have many customers in the United Kingdom, France, Australia etc that play our discs with no problem.

Not sure? We suggest placing a small order of 1 DVD as a test.

 

Defective discs

We guarantee all DVDs to be free from defects. In most cases there is usually no need to send anything back.

If you think you have a defective disc please contact us. We will take care of it!

We care about video and audio quality! If you are not satisfied with it we will give you an alternative title or replacement.

All sales are final and unfortunately we cannot provide refunds on already processed orders (only replacements).

If you have a problem, we will do anything we can to make it right!

 

PLEASE NOTE:

If there is a large number of non working discs, we may require that you send them back for inspection first.

Sometimes this is caused by an extremely rare compatibility issue.

In general, we don’t usually provide replacements for compatibility issues, but may make an exception.

(It’s been nearly 10 years since we’ve had any reports of these).

 

 

18 U.S.C 2257 Record-Keeping Compliance Statement (Age Statement)

In compliance with Title 18 of U.S. Code 2257, all actresses featured in the movies on this site were at least 18 years of age at the time of filming. All titles offered on this site were published in Japan by prominent studios such as Idea Pocket, K-Tribe, SOD etc. The stickers below are standard authentication materials used by Japanese AV studios as proof that there are absolutely no performers below the age of 18. These stickers accompany all adult videos released in Japan.18 U.S.C 2257 Record-Keeping Compliance Statement

 

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