Frequently Asked Questions

Sale in Progress! Use coupon code “30off” without quotes at check-out for 30% off before shipping.

This makes ALL DVDs about $3.50 each.

Thank You!


Japan Video World


  • Japan Video World has been shipping DVDs safely to customer’s worldwide since 2002.
  • Discreet shipping and billing.
  • DVDs are playable worldwide (region free).
  • Every DVD guaranteed to play perfectly.
  • We care about video and audio quality (Not happy with it? We’ll replace it.)
  • Email us: [email protected]



How do I order?

Click “Add to Cart” for any DVD you want to order.

Click “Cart” or “Check Out” at the top of any page when you are done.

You don’t need an account to place an order.



What forms of payment do you accept?

We accept Visa, Mastercard and Discover using our secure shopping cart.

We can also accept payments by mail using Money Orders or Check.

If sending in a payment please contact us first if it’s your first order.




We can also accept Checks or Money Orders in the mail.

Just enter your mailing address and the catalog numbers on a piece of paper.

Contact us for a mailing address and further instructions.



How do you protect my personal information?

All order details are submitted securely using the strongest possible encryption.

We do NOT store any of your personal info on this server.

You can also view our full security policy about how we protect your personal info.



What format do your DVDs come in? Will they play in my country?

All movies are in NTSC region free format and are playable worldwide.

All titles are shipped in paper sleeves for privacy and to keep our prices low.



Do you have a guarantee?

All DVDs are guaranteed to be free from defects.

We replace defects with the same title.

Not happy with the video or audio quality? We’ll replace it.



What is your refund and return policy?

All sales are final.

No returns, refunds or exchanges.

Defective discs are replaced with the exact same item.

Each order placed is considered a “Custom Order” or made-to-order purchase.

Each order requires processing time.



How much is shipping?

Shipping is a flat rate of $8.00 for any size order.

Delivery in 2-5 days after shipping.

Outside USA: $20 flat rate for Air mail.

Arrives in about 1 week after shipping.



Do you ship to my country?

We ship to nearly any country that allows adult DVDs.



Do you provide discreet shipping?

We use 100% Discreet Packaging (and billing)..

Nobody will know what’s inside.

Our return address is just 3 initials.

All packages are well taped and secured for your privacy.

You can also read our full Privacy Policy below.



Can I send a Mail Order payment?

Yes, please email us before sending in a payment to know who to make the payment out to.



How do I contact you? Where are you located?

Please visit our Contact Us page for full details.

We are located in Otsego, Michigan USA.

This is right next door to Chicago, Kalamazoo, Detroit and Canada.

Email: [email protected]

Backup email: [email protected]


I haven’t received my DVDs yet or there is a problem.

Please email us and be sure to include your first and last name.

If you think you have a defective disc, please tell us the catalog number.



Are your DVDs censored?

Due to Japanese law, all movies are censored. There is a very thin digital blurring over the female and male genitalia and nothing else.

This does not take away from the enjoyment of these types of movies at all. If it did otherwise, I wouldn’t be selling them!


Privacy Policy – 100% discreet shipping.

We have very discreet shipping & billing and we take your privacy very seriously.

We ship in a plain bubble mailer or Priority Mail envelope that’s well secured.

The return address will show our initials with no indication of the contents inside.

No pornographic cases or cover artwork. No receipt with titles will be sent.

Even if the package was opened, no one would have any idea what they were unless played.

Customs forms will make no references to adult material.

 We do not share your information with anyone. We do not have an email Newsletter. If we ever contact you about an order it’s by email ONLY.

You will NEVER receive a call from us!

 Your credit card info is safe and and the order is submitted securely with encryption and not stored on our servers.



Steps we take to protect your personal information (including credit card data):

1) All information is sent using the strongest possible 256-bit encryption (scrambled so it’s not readable by anyone).

2) Our shopping cart is constantly updated to provide the latest security features.

3) We require current browsers to assure a secure and safe ordering process.

4) We regularly monitor our security and score an A or A+ at SSL Labs.

5) We don’t sell or share your information with anyone for marketing purposes.

6) Your personal info is not stored on our web server.

7) Your browsing activity on this website is secured using encryption (https).

8) You can verify our security by checking for the lock icon in your browser:

Shopping Cart
Scroll to Top