Frequently Asked Questions

Sale in progress!

Use coupon code “sale” at check-out for 40% off your order. DVDs for $3 each.

 

Order Japanese Adult DVDs safely online at Japan Video World

 

  • All DVDs are $5 each.
  • Japan Video World has been shipping DVDs safely to customer’s wordwide since 2002.
  • Discreet shipping and billing.
  • DVDs are playable worldwide (region free).
  • Every DVD guaranteed to play perfectly.
  • We care about video and audio quality (Not happy with it? We’ll replace it.)
  • Email us: [email protected]

 

How do I order?

Click “Add to Cart” for any DVD you want to order.

This will add the item to your cart automatically.

The number on the cart/basket icon will change when an item is successfuly added.

Click the basket icon at the top of any page to check-out or view the cart.

Or select “Check-Out” or “Cart”.

You can place an order as a guest. No account required!

 

 

What forms of payment do you accept?

We accept Visa, Mastercard and Discover using our secure shopping cart.

We can also accept payments by mail using Money Orders or Check.

If sending in a payment please contact us first if it’s your first order.

 

 

MAIL ORDERS ALSO ACCEPTED!

We can also accept Checks or Money Orders in the mail.

Just enter your mailing address and the catalog numbers on a piece of paper.

Contact us for a mailing address and further instructions.

 

How do you protect my personal information?

 

All order details are submitted securely using the strongest possible encryption.

We do NOT store any of your credit card details or security codes on our server (even when saving details to your account!)

You can also view our full security policy below about how we protect your personal info.

 

Steps we take to protect your personal information (including credit card data):

 1) All information is sent using the strongest possible 256-bit encryption (scrambled so it’s not readable by anyone).

2) Our shopping cart is constantly updated to provide the latest security features.

3) We require current browsers to assure a secure and safe ordering process.

4) We regularly monitor our security and score an A or A+ at SSL Labs.

5) We don’t sell or share your information with anyone for marketing purposes.

6) Your credit card data is not stored on our web server.

7) Your browsing activity on this website is secured using encryption (https).

8) You can verify our security by checking for the lock icon in your browser:

 

What format do your DVDs come in? Will they play in my country?

All discs are sent in DVD format and are REGION FREE! This means they can be played back in most countries.

We have not had any reports of incompatibilities in over 10 years.

Our discs are in NTSC (USA) format and should play nearly anywhere.

Many Televisions in Europe are in PAL format and should play this format just fine.

We have many customers in the United Kingdom, France, Australia etc that play our discs with no problem.

Not sure? We suggest placing a small order of 1 DVD as a test.

 

Do you have a guarantee?

 

All DVDs are guaranteed to be free from defects.

We replace defects with the same title.

Not happy with the video or audio quality? We’ll replace it.

 

What is your refund and return policy?

 

We don’t accept returns unless defective.

If you have a defective item, we generally don’t require a return.

We don’t provide refunds and all sales are final. 

This is because every order is considered custom and “made-to-order”.

If an item is defective we will send you a replacement.

If that item is no longer available, we will issue a store credit.

 

How much is shipping?

 

USA

It’s free on any order of $90 or more.

Shipping is a flat rate of $8.00 for any size order under $50.

Arrives in 2-3 days after shipping.

 

International (Outside USA)

Air Mail – $20 – Delivery usually 1 week after shipped.

Shipping internationally from the USA can be quite expensive. We do not profit off your shipping fees.

Due to our very low prices, we cannot offer discounted shipping on smaller orders.

Larger sized orders are not charged anything extra by us and receive discounted shipping rates (flat rate).

 

Do you ship to my country?

We ship to nearly any country that allows adult DVDs.

Everything we sell is legal in the USA.

 

Do you provide discreet shipping?

We use 100% Discreet Packaging (and billing).

Nobody will know what’s inside.

Our return address name is just 3 initials.

All packages are well taped and secured for your privacy.

No pornographic covers or artwork will be sent.

 

Where are you located?

We are located in Otsego, Michigan (Southwest Michigan).

Right next door to Kalamazoo and very close to Chicago, Detroit and Canada.

 

Our mailing address:

 

Japan Video World

1362 EAST M-89 LOT 106

Otsego, MI 49078

USA

Phone: 1-269-694-1154

Email: sales@[email protected]

Backup email: [email protected]

Please contact us before sending any payments or letters to this address.

Note: We are not a retail store and are an online only business.

 

Can my DVD player play your discs?

 

All DVDs are region free and viewable in most all countries!

This means they do not have region coding.

Most titles in Japan are region 2 (but not ours).

 

I haven’t received my DVDs yet or there is a problem.

 

Please email us and be sure to include your first and last name.

If you think you have a defective disc, please tell us the catalog number.

 

Are your DVDs censored?

 

Due to Japanese law, all movies are censored. There is a very thin digital blurring over the female and male genitalia and nothing else.

This does not take away from the enjoyment of these types of movies at all. If it did otherwise, I wouldn’t be selling them!

 

Privacy Policy – 100% discreet shipping.

 

We have very discreet shipping & billing and we take your privacy very seriously.

We ship in a plain bubble mailer or Priority Mail envelope that’s well secured.

The return address will show our initials with no indication of the contents inside.

No pornographic cases or cover artwork. No receipt with titles will be sent.

Even if the package was opened, no one would have any idea what they were unless played.

Customs forms will make no references to adult material.

 We do not share your information with anyone. We do not have an email Newsletter. If we ever contact you about an order it’s by email ONLY.

You will NEVER receive a call from us!

 Your credit card info is safe and and the order is submitted securely with encryption and not stored on our servers.

 

18 U.S.C 2257 Record-Keeping Compliance Statement (Age Statement)

In compliance with Title 18 of U.S. Code 2257, all actresses featured in the movies on this site were at least 18 years of age at the time of filming. All titles offered on this site were published in Japan by prominent studios such as Idea Pocket, K-Tribe, SOD etc. The stickers below are standard authentication materials used by Japanese AV studios as proof that there are absolutely no performers below the age of 18. These stickers accompany all adult videos released in Japan.

 

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